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Business texting for Microsoft Teams

Text your customers from where your team already works.

SMS and MMS for your whole team, straight from Microsoft Teams. Australian numbers, compliance built in, and every customer conversation kept in Australia.

Book a demo See how it works
  • Australian mobile numbers
  • Built for ACMA and Spam Act requirements
  • Data stays in Australia

Everything in one place

Built for how Australian teams actually text.

  • A shared team inbox

    Every customer text lands in one place. Claim a conversation so nobody doubles up, or assign it to the right person.

  • SMS and MMS

    Send and receive photos up to 2 MB. Customers show you the problem; you send back the quote.

  • Contacts from Outlook and Teams

    Your existing contacts sync across, so you text people by name, not by number.

  • Templates and scheduled campaigns

    Save the replies you write every day. Write a campaign tonight and schedule it for 9 am tomorrow.

  • Campaigns and contact lists

    Reminders, promotions and updates to the lists you organise, with delivery and replies tracked per send.

  • Opt-outs honoured automatically

    STOP and other opt-out replies are applied straight away, across every number and campaign, with a full audit trail.

  • One number for the whole team

    Pick a new Australian mobile number, or bring the one your customers already know. We handle the port.

  • Transparent usage billing

    Card payments through Stripe, usage you can see by number and day, and GST invoices every month.

Shared inbox workflow

Claim it, assign it, hand it over.

When a customer texts, the whole team sees it in Teams. One person claims it so nobody doubles up. If someone else is better placed, assign it to them with an internal note, and they pick it up with the full history in front of them.

  • Claim from the Teams channel card or the inbox
  • Assign to a colleague, with a note only your team can see
  • Filter by All, Unassigned and Mine
One conversation, start to finish
  1. New

    Liam O'Connor texts Harbourside main

  2. Claimed

    Priya R. claims it and replies

  3. Note

    “Tom's in Dee Why Thursday arvo. Handing this one to him.”

  4. Assigned

    Priya R. assigns it to Tom B.

  5. Resolved

    Tom B. books the job and closes it

Compliance

Opt-outs honoured, and on the record.

When a customer replies STOP or another common opt-out word, Cooey applies it straight away across every number and campaign. Each opt-out is recorded with the time and the message it came from, so you can show exactly what happened and when.

  • Opted-out contacts skipped before a campaign sends
  • An audit trail with the time and the original message
  • Built for ACMA and Spam Act requirements
Opt-out audit trail (example)
WhenMobileMessageResult
29/09/202610:14 am0491 572 983STOPOpted out
28/09/20264:52 pm0491 573 412unsubscribeOpted out
22/09/202610:07 am0491 574 206Opt outOpted out

Applied to every number and campaign in the workspace

Inside the app

Looks like Teams. Works like a front desk.

Shared inbox

Every text has an owner.

New messages post to a Teams channel. Anyone can claim one, hand it to a colleague or leave an internal note, so customers get one clear answer.

  • New, open, claimed, urgent and resolved, visible at a glance
  • Internal notes that are never sent to the customer
  • Hand a conversation to a colleague, history and all

Numbers and porting

Your number, in Teams, in minutes.

Search Australian mobile numbers and see the monthly price before you buy. Already have a number customers know? Start the port from the same screen and upload your latest invoice.

  • One price per item, shown up front
  • Port status tracked in the app
  • Several numbers per team, one default

Campaigns

Reach the whole list. Hear back in one inbox.

Send to the contact lists you organise, see what was delivered, and pick up every reply in the shared inbox. Anyone who has opted out is skipped before a message goes.

  • Opted-out contacts skipped automatically
  • Delivery, replies and opt-outs per campaign
  • Schedule a send for the right moment

How it works

Texting customers by this afternoon.

  1. Install the Teams app

    Add Cooey SMS/MMS to Microsoft Teams and sign in with your Microsoft account. No new passwords, no new app for your team to learn.

  2. Add or port a number

    Choose a new Australian mobile number in a few clicks, or bring your existing number across. We track the port for you.

  3. Text your customers

    Replies arrive in a Teams channel and the shared inbox. Your team claims, answers and follows up, all inside Teams.

Pricing

Simple pricing that doesn't tax your headcount.

Pay per number and what you send, not for every person who needs to reply.

  • Phone number

    $17.00 per month

    An Australian mobile number for your team, with SMS and MMS.

  • SMS

    $0.11 per segment

    Each segment is up to 160 characters. The composer shows the count before you send.

  • MMS

    $0.75 per message

    Photos and files up to 2 MB, sent or received.

Prices in AUD, including GST.

Questions about pricing?

  • Built for ACMA and Spam Act requirements

    Designed around the Spam Act's consent, identify and unsubscribe rules, with every opt-out honoured and recorded.

  • Australian data residency

    Messages, contacts and attachments are stored in an Australian cloud region, in Sydney.

  • Microsoft sign-in

    Your team signs in with their Microsoft 365 accounts. No separate passwords to manage.

  • Transparent billing

    Published prices, usage you can see by number and day, card billing through Stripe and a GST tax invoice every month.

Questions

The things people ask first.

Something else on your mind? Ask us directly.

Can we keep the number our customers already use?

Yes. You can port an existing Australian mobile number into Cooey. Start the request in the app, add the account details with your current provider and upload a copy of your latest invoice, which the carrier needs to approve the port.

Most ports complete in about a week once the carrier accepts the request. You can see its status in the app the whole time.

Do we need Microsoft Teams?

Yes. Cooey runs as an app inside Microsoft Teams, so your team needs a Microsoft 365 plan that includes Teams. Everyone signs in with the Microsoft account they already have.

Who on our team can send messages?

Anyone you add to the workspace can read and reply in the shared inbox. Admins manage numbers, billing, users and settings. Claiming a conversation shows everyone who is handling it, so customers never get two different answers.

How do opt-outs and compliance work?

When a customer replies STOP or another common opt-out word, Cooey records it straight away and stops further marketing to that number across every campaign. Each opt-out is kept in an audit trail with the time and the message it came from.

Cooey is built for ACMA and Spam Act requirements, and you remain responsible for having consent to message your contacts.

Where is our data kept?

In Australia. Your messages, contacts and attachments are stored in an Australian cloud region, in Sydney.

Can we try it first?

Ask about a trial. We'll set you up with a number and walk your team through it.

Get started

Give your team one number customers can text.

Australian numbers, compliance built in, and your data kept in Australia. All inside Microsoft Teams.

Book a demo See pricing